Shipping policy
Shipping Policy
At Theo’s Little Toy Shop, we take care to ensure every order is packed thoughtfully and dispatched as quickly as possible so it arrives safely and ready to enjoy.
Order Processing
Orders are usually processed within 1–2 working days (Monday to Friday, excluding bank holidays).
Once your order has been dispatched, you will receive a shipping confirmation email. Where available, tracking information will also be provided.
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UK Shipping Rates
We currently ship within the United Kingdom only.
Our delivery options are:
Standard Delivery
• £4.99 for orders £0 – £44.99
• Free standard delivery on orders over £45
Express Delivery
• £6.99
Delivery times are typically 2–4 working days for standard delivery once your order has been dispatched.
Express delivery aims to arrive sooner where possible, depending on the courier service.
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Delivery Partners
We use trusted delivery partners such as Royal Mail or other reputable courier services to ensure your order reaches you safely.
While we aim to meet the delivery timeframes above, delivery times are estimates and may occasionally be affected by factors outside our control.
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Delivery Issues
If your order has not arrived within the expected timeframe, please contact us at:
We will be happy to assist and help resolve the issue.
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Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout.
Theo’s Little Toy Shop cannot be responsible for delays or delivery issues caused by incorrect address information provided at the time of ordering.
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Lost or Damaged Parcels
If your order arrives damaged, or if you believe your parcel has been lost in transit, please contact us as soon as possible so we can investigate and resolve the issue.
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Contact
If you have any questions about shipping or delivery, please contact: